Status: Part Time
Reports to: Taproom Manager
Salary: $18/hour + Tips
JOB DESCRIPTION & EXPECTATIONS
- Provide outstanding customer service to ensure an exceptional guest experience.
- Greet guests warmly and assist with inquiries, reservations, or concerns.
- Seat guests according to guidelines, maintaining seating rotation and occupancy restrictions.
- Monitor and manage the waitlist during peak times, seating parties based on availability and volume.
- Continuously update empty and turning tables in Toast Tables, notifying servers of newly seated guests.
- Be knowledgeable about the food and beverage menu, including new releases and seasonal offerings, to make informed recommendations.
- Ensure accurate and timely processing of takeout and retail transactions accurately, including Grubhub orders, through the Toast system.
- Manage phone duties, handling inquiries and inputting phone takeout orders.
- Replenish retail beer and merchandise throughout the shift to maintain attractive displays.
- Maintain a clean, organized, and sanitary work environment, particularly in high-contact areas.
- Assist with setting up and breaking down events, and support the taproom team.
- Perform additional duties as needed to support the taproom and enhance the guest experience.
- Must be at least 18 years of age.
- Has strong verbal communication skills with a friendly and welcoming demeanor.
- Comfortable taking on tasks as assigned by the hospitality management team to ensure daily Front of House/kitchen operations.
- Be on time for scheduled shifts.
- Available for nights and weekend shifts of 5 hours or more.
- Must have Saturday and/or Sunday and some holiday availability.
- Stand and walk for extended periods of time and lift up to 50 lbs.
- Ability to bend, reach, twist and use your hands and arms.
- Knowledge of Toast and GrubHub as a cashier/receiving or placing customer orders a plus.
- Mass TIPS certification or equivalent alcohol safety certification (Opportunity for completion will be provided if needed)
- Reliable transportation to and from assigned work location.
- Employee meal
- Free case of our beer weekly (must be 21 or older)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Hendler Family Brewing Co.
Hendler Family Brewing Co.
PROUDLY INDEPENDENT AND FAMILY OWNED
The story of Hendler Family Brewing Company is rooted in family values, entrepreneurial spirit, and a strong commitment to craft and community. Brothers Jack, Eric, and Sam Hendler continue a decades-old legacy that began in the 1950’s, when their grandfather, Richard Hendler, founded the Saxony Ice Company in New York. Their first jobs were alongside their father, Paul, and uncle, Jeff, who carried on the family business.
Guided by these values, Hendler Family Brewing Company has grown from Jack’s Abby Craft Lagers into a flourishing family business. Beyond brewing, the company continues to invest in its people and community by offering diverse career opportunities, providing nearly 300 jobs across five permanent locations in Massachusetts.
Jack's Abby Craft Lagers
Founded in 2011 by three brothers, Jack, Eric, and Sam Hendler, Jack’s Abby has become a mainstay of the craft brewing scene in the Northeast and nationwide.
Jack’s Abby brews lagers and only lagers. Born in Bavaria over 500 years ago, lagers became beloved across Europe. Lagers feature a distinctive smoothness and fullness that no other beer has and that we think everyone deserves.
Since its inception, the brewery has continued to uphold its mission of creating high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.
Jack's Beverage Company
Jack's Beverage Company specializes in contract brewing and supply procurement.
Learn more about Jack's Beverage Company
Night Shift Brewing Company
In a Somerville, MA apartment in 2007, when 3 friends began homebrewing beer for friends and family. Their hobby took place after work, often stretching late into the night - what they called their “night shift.” Driven by a passion to craft more interesting and flavorful beers than the commercial options available, they turned that hobby into something bigger. In 2012, Night Shift Brewing officially launched in a small Everett warehouse, setting the foundation for what would become a thriving independent brewery.
Today, Night Shift Brewing continues to grow, fueled by the same commitment to creativity, quality, and community. With a dedicated team of hardworking staff, the company operates a taproom and brewery in Everett, a restaurant and brewery at Lovejoy Wharf in Boston, and a handful of seasonal Owl’s Nest beer gardens. Its portfolio of beverages can be found across the Northeast and beyond. Night Shift Brewing remains focused on three core values—inclusivity, innovation, and ingenuity—while embracing the mantra “all styles welcome.” We invite anyone and everyone to join us in welcoming all styles of beverages, people, and ideas. Welcome to the Night Shift.
Wormtown Brewery
Wormtown Brewery started in 2010 on Park Ave in Worcester, MA, transforming an old ice cream shop into a small brewery. From the beginning, the focus was on crafting great beer while staying true to its hometown roots. With strong support from the local community, new recipes were created and refined.
Then came Be Hoppy—a bold West Coast IPA released at the height of the Hazy New England IPA craze. It stood out from the pack and quickly became a fan favorite.
As word spread, so did the brewery. What started as a small Worcester operation grew into two taprooms and a brand recognized across New England. But no matter how far the beer travels, the mission remains the same: to craft high-quality beer that brings people together with a smile, one pint at a time.
Company Website: hendlerfamilybrewco.com
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