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Director of Hospitality Hendler Family Brewing Company

Director of Hospitality

Full Time • Hendler Family Brewing Company
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources
  

 

Job Title: Director of Hospitality

Status: Full Time  

Reports to: VP of Hospitality  

Salary Range: $110,000 / year

JOB DESCRIPTION & EXPECTATIONS 
The Director of Hospitality oversees the operations of multiple hospitality properties, ensuring exceptional guest satisfaction, strong team performance, and overall operational efficiency. This role is a blend of high-level leadership and hands-on management, requiring frequent travel between locations, in-depth knowledge of daily taproom functions, and the ability to serve as both a company ambassador and a liaison between executive leadership and on-the-ground teams.

Essential Duties & Responsibilities 

Operational Leadership

  • Oversee day-to-day operations across multiple locations to ensure consistency and efficiency.
  • Implement regional strategies to drive revenue growth and optimize operational practices.
  • Monitor performance metrics; identify areas for improvement and implement solutions.
  • Ensure adherence to industry standards, safety regulations, and company policies.
  • Oversee ordering, vendor relationships, food and labor costs, and ensure that weekly, monthly, and quarterly meetings are occurring as scheduled.
Team Management

  • Lead, mentor, and support General Managers and other regional staff.
  • Recruit, train, and develop team members to uphold high standards of service.
  • Conduct regular performance reviews and provide coaching to enhance team performance.
  • Foster a positive, communicative, and inclusive work environment at all levels.
Financial Management

  • Develop and oversee regional budgets and financial performance.
  • Implement cost-saving initiatives while maintaining service quality.
  • Monitor and analyze sales data to identify revenue opportunities and maximize profitability.
Guest Experience

  • Ensure a high level of guest satisfaction across all locations.
  • Handle escalated guest concerns with professionalism and resolution-oriented focus.
  • Maintain and enforce quality control and brand standards.
Relationship Management

  • Maintain strong partnerships with vendors, suppliers, and service providers.
  • Collaborate with Events, Facilities, and other departments to ensure coordinated operations.
  • Represent the company’s mission and values both internally and externally.
Other Duties

  • Attend and actively participate in leadership meetings at both the home office and regional levels.
  • Continuously strive to elevate the hospitality experience for guests, staff, and the broader community.
JOB REQUIREMENTS 
Qualifications:

  • At least 10 years of experience in Hospitality Management. 
  • Self-motivated and able to navigate regional travel and autonomous problem-solving.
  • Strong interpersonal, communication, and negotiation skills.
  • Demonstrated leadership abilities with a collaborative approach.
  • Excellent customer service and guest recovery skills.
  • Ability to adapt in a fast-paced, evolving environment.
  • Proven track record in multi-unit operations, staff development, and financial management.
  • Strong business acumen and data-driven decision-making skills.
  • Ability to build and implement effective training programs.
  • Experience with Toast POS and Restaurant365 (R365) systems is a plus.
  • Valid ServSafe and/or TIPS certification (or ability to obtain upon hire).
Physical Requirements/Work Environment:

  • Reliable transportation and ability to travel regularly between locations.
  • Ability to lift at least 50 lbs and to stand for extended periods of time.
ABOUT US 

HENDLER FAMILY BREWING COMPANY IS PROUDLY INDEPENDENT AND FAMILY-OWNED.

HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.
 
HFBCo  is proud to offer the following benefits to our valued employees: 

  • Medical, Dental, Vision start on day one
  • Matching 401k after 9 months of employment
  • Paid time off, Vacation, Sick time, Company holidays 
  • Training and industry related education 
  • Membership in Master Brewers Association of America 
  • Employee Meals 
  • Free case of our beer weekly (must be 21+ years of age)

Hendler Family Brewing Company is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at hr@hendlerfamilybrewco.com. ​ 
Compensation: $110,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Company Perks

proud to offer the following benefits to our valued employees

Medical, Dental, Vision
start on day one
Matching 401k
after 9 months of employment
Paid time off
Vacation, Sick Time, Company Holidays
Training
and industry related education
Employee Meals
Free case of our beer weekly
must be 21+ years of age